Christmas Notice

As the holiday season is upon us, we want to keep you informed about important shipping deadlines to ensure that your orders arrive on time for Christmas. Please be advised that any products ordered from today onward may not reach you in time for Christmas, and we cannot guarantee delivery by the holiday.

We understand the importance of timely deliveries during this festive season, and we regret any inconvenience this may cause. Due to the high volume of holiday orders and potential shipping delays beyond our control, we cannot take responsibility for orders that do not make it on time for Christmas.

Please note the following important points:

1. Shipping Cutoff Date: Orders placed from 18th December onward may not be delivered in time for Christmas.
2. Refunds and Returns due to shipping delay during christmas: We regret to inform you that we cannot process refunds or offer free returns for orders that do not arrive by Christmas.

All orders are delivered with tracking details. Tracking details are sent to billing email address.

Shipping terms and conditions

Shipping tracking url will be sent by automated system. If you do not receive tracking information, feel free to contact us by email or whatsapp.

We strive to make shipping through trustworthy service providers so you get your orders as fast as possible and in pristine condition.

While we endeavour to ship all items under a single order at one time, at times due to unavailability of some products, we may need to ship the order in parts. Do you think this case should become more apparent? In the end, you will receive the same information through an email or a call. Please note that babysteps.site has the right to cancel any order if in case there is any mistake with the order like wrong pricing, product interchange etc.. In such cases, the entire amount paid by the customer shall be refunded by Babysteps.site within the refund timelines mentioned in our cancellation and refund policy.

We dispatch our product in tamper proof packaging. While accepting delivery, if the packaging is tampered with or damaged, kindly refuse delivery of the package and inform us through an email [email protected] or call us on +61 493 296 052(Monday to Friday, between 10 am and 4pm) mentioning your order reference number.

We will put in our best efforts to ensure that a replacement delivery is made to you at the earliest.

Shipping time relevant to particular product is displayed accurately on product page. If you do not receive your package within the time indicated by the transporter, for whatever reason, please do call or email us and we will do our best to see that you receive your product at the earliest. However, Babysteps.site shall not be held liable for delays beyond our control.

To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full.