Shipping is free for Australia based delivery order values over A$79.
For Australia based orders below $79 charge of A$9.99 is applied. Flat fee of $15 will be charged for remote areas. Full list of remote areas is provided by our shipping partner Sendle.
We use Sendle to send most of our in stock items and average shipping time frame for those items is 2-3 business days after 24 hour dispatch.
Full terms and conditions related 2 day delivery can be read on our shipping partner’s website.
Shipping terms and conditions
Shipping tracking url will be sent by automated system. If you do not receive tracking information, feel free to contact us by email or whatsapp.
To ensure that your order reaches you in the fastest time and in good condition, we ship your order through reliable courier service providers only.
Currently, every order is shipped to a single destination address only. If you wish to ship products to different addresses, you will need to place multiple orders.
We work towards shipping your order within 4 working days from the date of order placement within Australia. However in some cases, depending on stock availability the duration for shipping the order may take longer and this will be intimated to you through telephone or email.
While we endeavour to ship all items under a single order at one time, at times due to unavailability of some products, we may need to ship the order in parts. Should this case arise, information regarding the same will be shared with you through telephone or email. Please note that babysteps.site has the right to cancel any order if in case there is any mistake with the order like wrong pricing, product interchange etc.. In such cases, the entire amount paid by the customer shall be refunded by Babysteps.site within the refund timelines mentioned in our cancellation and refund policy.
We dispatch our product in tamper proof packaging. While accepting delivery, if the packaging is tampered with or damaged, kindly refuse delivery of the package and inform us through an email email@example.com or call us on +61 493 296 052(Monday to Friday, between 10 am and 4pm) mentioning your order reference number.
We will put in our best efforts to ensure that a replacement delivery is made to you at the earliest.
Once shipped, the products should reach you anywhere between 2 to 3 business days. Some products may take 5-7 business days. Shipping time relevant to particular product is displayed accurately on product page. If you do not receive your package within the time indicated by the transporter, for whatever reason, please do call or email us and we will do our best to see that you receive your product at the earliest. However, Babysteps.site shall not be held liable for delays beyond our control.
To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full.