FAQ related to subscription and playkits

At our store, we offer a wide range of playkits designed specifically for different age groups, ensuring that each product title clearly mentions the recommended age. To determine the right kit for your child, consider their age, interests, and educational needs, opting for age-appropriate and engaging playkits that align with their developmental stage and foster learning while having fun.
Yes, your subscription will automatically renew every 2 months, and the next stage playkit will be sent to you automatically. The initial playkit is designed for babies aged 0-4 months, and subsequent playkits will be delivered every 2 months thereafter.
Your credit card will be charged a few days before we send the next playkit. For instance, if you place an order on August 20, 2023, for the 5-6 month playkit, the next charge will occur on October 20, 2023, for the 7-8 month playkit. Please note that this example and charge date will depend on your purchase date. You will be notified 5 days before the charge, and we will only charge for playkits up to 12 months for babies. are there playkits for toddlers?
Currently, we only offer playkits for babies up to 12 months old. However, for toddlers, you can explore our toddler category and choose individual toys that are suitable for their age and developmental stage. We have a wide selection of toys designed specifically for toddlers to ensure they have an enjoyable and educational play experience. Feel free to browse through our toddler category and find the perfect toys for your little one!
Yes, absolutely! You can purchase previous kits that are not included in your Play Kit Subscription plan. Babies often enjoy playing with toys from similar age groups even after they have outgrown them. Depending on your child’s interests and developmental needs, you can choose the playkit that is just right for them, regardless of whether it’s part of the subscription plan or not. Our goal is to provide a wide range of options to cater to your child’s unique preferences and developmental milestones. Happy playing!
Yes, you have the option to purchase individual items from our Montessori baby toys category page. If you prefer, you can also create your own custom box by adding multiple items from the category page to suit your child’s specific interests and preferences. Our goal is to provide you with flexibility and choice in selecting the perfect toys for your little one’s playtime and developmental needs. Happy shopping!
Exactly! The indicated months on the box are a guideline for the developmental skills that the toys target and are typically most relevant to children within that age range.
However, babies and children can still play with toys from different age ranges, even beyond the suggested months. The toys may still provide entertainment, but as they grow and develop, they might not find them as challenging or stimulating.
Toy rotation is indeed essential to keep children engaged and learning through play. Introducing new toys and activities regularly helps maintain their interest and fosters their curiosity and development.
So, even if your child has outgrown a particular age range of toys, they can still enjoy playing with them while you introduce new toys that align with their current developmental stage. This variety contributes to their overall learning and exploration.
The playkit comes with an accompanied guide that explains the importance of each toy and provides a rough guideline on when to introduce each particular toy based on the child’s developmental stage.
However, it’s important to remember that every child is unique, and their interests and developmental progress may vary. As a parent, you should observe your child’s cues and introduce toys based on their individual interests and readiness.
Be flexible and adapt the toy introduction to match your child’s pace of learning and exploration. Additionally, regularly rotating toys will keep the child engaged and stimulated as they continue to learn and acquire new skills. Trust your instincts and observe your child’s cues to create a personalized and enriching play experience for them.
Yes, you have the option to skip a Play Kit in your subscription. Simply send us an email requesting to skip a specific Play Kit, and we will make the necessary arrangements for you. Once the request is processed, you will be able to see the applied changes in your account page under “My Account.” This flexibility allows you to tailor the subscription to your needs and preferences, ensuring you receive the most suitable Play Kits for your child’s development and interests.
Yes, you have the option to receive your Play Kits earlier than scheduled if you are going away for a few months. Simply log in to your account and navigate to the “My Account” section. From there, you can make changes to the next Play Kit date to accommodate your travel plans. This way, you can ensure you receive the Play Kits at a more convenient time that aligns with your schedule. We aim to provide flexibility and convenience to our subscribers, so feel free to adjust the delivery dates as needed. Safe travels!  
To manage or cancel your subscription, simply log in to your account on our website and navigate to the “My Account” page. From there, you will find options to manage your subscription settings. If you wish to cancel your subscription, you can do so at any time from the “My Account” page. We value your flexibility and want to make the subscription process as convenient as possible, so you have the freedom to adjust or cancel your subscription whenever you need to. If you have any questions or need assistance, feel free to contact our customer support team, and they will be happy to help.
yes you can cancel your subscription through my account page.
Yes, you can restart your Play Kits Subscriptio through my account page.
We aim to ship within 24 hours, but tracking details may take up to 48 hours to update.
Delivery times vary depending on your location. In Australia, it typically takes 2-5 business days. For a full list of countries we deliver to and their relevant time frames, please check our Shipping Policy page.  
You can change your address through the “My Account” page.  
Yes, you can change your delivery schedule. If your child is eager to receive the Play Kit sooner or based on their interests, you have the flexibility to adjust the delivery date. Simply log in to your account and navigate to the “My Account” page to make the changes.
Shipping is free for playkits worldwide.
We ship from Australia, and our warehouse arranges shipments within 24 hours.
yes, we ship to New Zeeland. You can check our shipping policy page for estimated shipping timeframe. 
We currently ship to most countries. For a full list of countries we ship to, along with estimated shipping time frames, please refer to our Shipping Policy page. You will find all the relevant information about international shipping destinations and delivery times there. If you have any specific questions or concerns about shipping to your country, feel free to contact our customer support team for assistance.  
Yes, your credit card information is secure. We prioritize the safety and confidentiality of our customers’ data. To ensure the highest level of security, we do not store credit card information on our website. Instead, we utilize reputable third-party payment gateways such as Stripe and PayPal for payment processing.
Simply email us If I have any exchange issues or queries related to returns, we will reach out to you via email.
you will receive an email with username and temporary password to login and reset your password.
Yes, your baby can become a Babysteps representative. Please send us an email, and we will provide you with the steps to follow to get started. We look forward to having your baby as part of our representative team!
Yes, you can add Babysteps products to an existing registry. Whether you have a baby registry with us or another platform, you are welcome to include our products to enhance your registry with our wide selection of baby items. Happy registering!  
For any questions, comments, or issues, please feel free to send us an email at [email protected]. We value your feedback and are here to assist you with any inquiries or concerns you may have. Our customer support team will be more than happy to help and provide the necessary assistance. Don’t hesitate to reach out to us anytime!